Support
Help with the Aelix Work and Aelix Head apps: who to ask, how to reach us, and answers to common questions.
Last updated: 2026-10-29
Who to ask
Aelix Work and Aelix Head keep your company's data on your company's own devices, not with us. So some questions are for your company, and some are for us.
- Your company's owner or admin: a code to join the company or to add a till; your attendance, leave, claims and other records; your role; and a lost or replaced phone.
- Us: installing or updating the apps, connection problems, errors and crashes, licences and billing.
Contact us
Email privacy@beemata.co.id. Tell us which app you use (Aelix Work or Aelix Head) and its version, your device, and what happened. A screenshot of any error helps.
We can't see your company's data, so we will never ask for it, nor for your recovery sheets, codes or PIN.
Where is my data?
On your company's Aelix Head, a device your company owns, encrypted. Aelix Work on your phone shows it live from Aelix Head and keeps no copy. We don't have your company's data and can't read it.
How do I join my company with a code?
Install Aelix Work from Google Play, the App Store or the Microsoft Store. Ask your company's owner or admin for a code from Aelix Head, then scan its QR code in Aelix Work, or paste the code's text. Keep your phone on the same Wi-Fi as Aelix Head while you join.
A code works once, for 10 minutes. If Aelix Work says it was refused, ask for a new one.
The owner joins their own phone with Daftarkan HP pemilik (Enrol the owner's phone) on Aelix Head, and a till joins with Daftarkan kasir (Enrol a till).
How do I leave a company?
In Aelix Work, open HP ini (This phone) and tap Keluar dari perusahaan (Leave the company). Aelix Work deletes that company's keys and data from your phone, and you can join again later with a new code.
Your records on the company's Aelix Head stay with the company. To have them deleted, ask its owner or admin.
I lost my phone, or it was stolen
Tell your company's owner or admin straight away. They revoke the phone on Aelix Head, and it can't connect to the company again. Your records are on Aelix Head, so nothing is lost: join your new phone with a new code.
If it was the owner's phone, the owner replaces it on Aelix Head with two of the three recovery sheets.
How do I delete my data?
Leaving the company deletes its data from your phone. Your records on Aelix Head are deleted by your company's owner or admin, and we delete our licence records on request. The Data Deletion Instructions explain each step.