Data Deletion Instructions

Delete your WhatsApp connection

Disconnecting removes our access to your WhatsApp Business Account and stops any further messages, contacts or history reaching us.

• • Coexistence numbers: open the WhatsApp Business App and go to Settings → Account → Business Platform → Disconnect Account. Meta notifies us and we mark the connection closed.
• • Other connections: open your workspace, go to WhatsApp → Numbers, and disconnect the number there.

Delete the data we already hold

Email privacy@beemata.co.id from the address on your Aelix account, stating the workspace name and what you want deleted — the WhatsApp data only, or the whole account.

We may ask you to confirm your identity before acting, so that nobody else can delete your data.

What gets deleted

• • Messages, conversations and delivery records for the connected number.
• • Contacts imported from your WhatsApp Business App.
• • Chat history imported when the number was connected.
• • The access token and connection records for your WhatsApp Business Account.
• • If you ask us to close the account: all workspace data, including users, records and files.

How long it takes

We action deletion requests within 30 days. Backups are rotated on a fixed schedule, so a copy may persist in backup storage for a short period after that before it is overwritten.

We will confirm by email once the deletion is complete.

Data held by Meta

Deleting data from Aelix does not delete data held by Meta about your WhatsApp Business Account. To request that, use Meta's own tools and support channels.

Aelix Work: leave a company

In Aelix Work, open HP ini (This phone) and tap Keluar dari perusahaan (Leave the company). This deletes the company's keys, and everything Aelix Work holds for that company, from your phone.

Your records on the company's Aelix Head, such as attendance, leave, claims and approvals, belong to the company and stay there. To have them deleted, ask the company, as below.

Aelix Work and Aelix Head: ask your company to delete your records

A company's records are kept on its own Aelix Head, not by us, so we can't delete them. Ask your company's owner or admin: they delete your records on Aelix Head.

The owner can also set how long attendance, and the records of people who have left, are kept. Aelix Head then deletes older records from itself, its tills and its backups. Copies of old backups in a cloud folder's trash or version history are out of its reach, so the owner deletes those there.

Aelix Head: uninstall it and remove its data

On an Android device, uninstalling Aelix Head removes the company data it holds there.

On a computer (a Mac, a Windows PC or a Linux server), uninstalling Aelix Head does not remove its data. The company's encrypted data and the head's keys stay on that computer until someone deletes them. Once the company no longer uses Aelix Head on that computer, the owner should remove that data, or keep it to restore the head there later.

Either way, backups stay in the folder the owner chose, such as a USB drive or a cloud folder. They are the owner's own files: delete them there.

Aelix Work and Aelix Head: our licence records

For a company that uses the apps, we keep only its customer account and licence: the company name, billing contact, plan, licence id, the company's public key and renewal times.

To have them deleted, email privacy@beemata.co.id from the company's billing contact address, naming the company. We action the request within 30 days. Deleting them ends the licence: after the grace period the apps become read-only, but the company's data stays readable and exportable on Aelix Head.