Data Deletion Instructions

Delete your WhatsApp connection

Disconnecting removes our access to your WhatsApp Business Account and stops any further messages, contacts or history reaching us.

• • Coexistence numbers: open the WhatsApp Business App and go to Settings → Account → Business Platform → Disconnect Account. Meta notifies us and we mark the connection closed.
• • Other connections: open your workspace, go to WhatsApp → Numbers, and disconnect the number there.

Delete the data we already hold

Email privacy@beemata.co.id from the address on your Aelix account, stating the workspace name and what you want deleted — the WhatsApp data only, or the whole account.

We may ask you to confirm your identity before acting, so that nobody else can delete your data.

What gets deleted

• • Messages, conversations and delivery records for the connected number.
• • Contacts imported from your WhatsApp Business App.
• • Chat history imported when the number was connected.
• • The access token and connection records for your WhatsApp Business Account.
• • If you ask us to close the account: all workspace data, including users, records and files.

How long it takes

We action deletion requests within 30 days. Backups are rotated on a fixed schedule, so a copy may persist in backup storage for a short period after that before it is overwritten.

We will confirm by email once the deletion is complete.

Data held by Meta

Deleting data from Aelix does not delete data held by Meta about your WhatsApp Business Account. To request that, use Meta's own tools and support channels.